Operations & Administrative Specialist

Role Focus & Objective:
To ensure the smooth and efficient functioning of back- office administrative and operational processes, maintain accurate student records and system data, and provide administrative support to academic, marketing, and management functions. This role is central to the Back Office/Operations function.
Key Responsibilities:
Student Information & Records Management:

Track student Satisfactory Academic Progress (SAP) status based on system data and flag students needing reminders.
Maintain accurate student records throughout their lifecycle.
Upload and verify student hours between Prestige and RGM systems.
Process graduation requirements, including uploading final test files and grades.
Monitor Prestige clock punches daily, identifying and flagging discrepancies (missing entries, early punches) for follow- up.
Manage student data within the Student Information System (Prestige), including checking for overlapping hours.

Program Administration:

Create and manage student accounts for specialized programs (GED, CIMA/MILADY).
Manage program seat allocation and notify relevant teams when limits are approached (e.g., CIMA).
Track test completion and attendance for specific programs (e.g., GED).
Delete student accounts upon program completion as required.

Marketing & Outreach Administrative Support:

Translate internal documents or marketing materials as needed (Vietnamese/English).
Coordinate outreach logistics (e.g., scheduling, contact list management) for salons, non- profits, and high schools.
Manage and update job board postings.
Update the Advance Beauty College website (promotions, policies, announcements).
Assist with market research data collection and organization.

General Administration:

Coordinate corporate travel arrangements (flights, hotels, itineraries).
Assist in directing general inquiries received via non- student channels to the appropriate department.

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Cập nhật gần nhất lúc: 2025-06-16 17:45:02