Operations, Air Export - Freight Forwarder (HCMC)

Purpose of the position

Comply all handling procedures for global accounts
Handling of processing outbound shipments.

Main Duties & Responsibilities

Timely invoicing clients/ agents and closing files
Inform team leader/ supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ s standards and services.
Checking and confirm incoming invoice of sub- contractors on time & correctly
Follow up payment for non- credit clients of local charge and freight prepaid
Shipment track and trace updates
Take up additional tasks as assigned (e.g. support / share workloads with other teams, if needed/required)
Customer Service by following up on customer advices/ request or claim and feedback to customer and overseas stations and make respective shipment arrangements
Sending pre- alerts to overseas offices
Input data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1
Working within SOP’s and quotation from Sales team and overseas offices.
Handles customers statistics and reports or any special request for updating system, if required.
Receiving Bookings, contact with shipper and agent to arrange the shipment

Minimum one (1) year logistics/freight forwarding experience.
Respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing a first- class customer service at all times
Good communication of written and spoken English & local language.
Must have PC experience and ability to prepare documentation quickly and accurately
Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-07-23 08:20:03