Operations Center Manager (Logistics)

Overall purpose: Manage the Operations Center by implementing strategies to ensure improvement in both service and transit time performance whilst managing costs.
Descriptions:
. Work with management team to build cohesive, high motivated team
. Achieve the operation KPIs and business goals by communicating and providing full functional support to the
. Ground Operations management team
. Ensure the performance of all vendors in line with DHL team and meet network standards
. Liaise with local authorities such as Labour Department, Police Department and Customs Excise in meeting industry and authorities standards and requirements
. Work close with Hub operations while implementing countries operational initiatives
. Ensure the process between Service Centre and Hub operation is in line with network standards
. Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets
. Manage all customers’ inquires and ensure high quality services provided
. Liaise with Operations Support Management ensuring smooth operation in the owner operator system
. Ensure employees in Operations are trained and developed to meet business and succession needs