Operations Coordinator

Medical Assistance
• Answer clients&039; requests either by phone or by mail. Communicate in a timely manner and liaise with clients throughout the case
• Proactively manage cases using our system and communicating with all relevant departments
• Provide a quality assistance service by selecting the most appropriate providers
• Escalate and work on the resolution of complex cases with your supervisor
• Provide clients with advice and make helpful recommendations
• Ensure that clients&039; requests are fulfilled understanding the client’s needs, eligibility, and coverage
Customer Support/Claim
• Contribute to other office activities upon request according to workload and priorities
• Deal with customers by email and by phone and coordinate with our Assistance team to place letters of guarantees to medical providers and local agents worldwide
• Keep updated the monitoring record daily and make sure all the steps of the process are followed
• Assist the Operation Manager on special projects
• Coordinating with our in- house medical team and making sure the costs are reasonable and customary.
• Handle hospitalization pre- approval by checking the eligibility of coverage and providing close case handling monitoring throughout the process
• Process original invoices in our case- handling system

• 3 years experience in a customer- driven role
• You are fluent in both written and spoken English
• Knowledge of Computer PC, MS- office, Internet, E- mail
• You have excellent communication, interpersonal and analytical skills
• You are customer minded, flexible, and able to work under pressure
• Bachelor&039;s degree in Business Administration or equivalent
• Willing to work in shift rotation including weekend shifts, working 4 days a week (3 days in followed by 3 days off) either from 7.30 am to 7.30 pm or 7.30 pm to 7.30 am
What we offer:
• You will integrate into a dynamic and committed team of young professionals
• You will be offered development and career opportunities in a fast- growing tech- driven company.
• You will be trained and coached to become proficient in a sought after profession

Salary will be commensurate with qualifications and experience
Professional, dynamic working environment
Opportunities to be trained in the professional environment to maximize your potential

Cập nhật gần nhất lúc: 2024-04-03 12:11:30