The HUB hotel is seeking a results- driven Operations Director to oversee the day- to- day operational efficiency of our Rooms, Sales, and Food & Beverage (F&B) departments while maximizing overall revenue performance. This strategic role blends operational oversight with a strong analytical focus on pricing, yield strategies, and profitability across all revenue streams.
Key Responsibilities:
Hotel Operations Management (The HUB hotel_52 rooms)
Set and maintain operational SOPs to match real- world hotel standards.
Oversee the academy’s internal hotel operations, including front office, housekeeping, F&B, and maintenance.
Revenue Management and Strategy
Develop and execute revenue optimization strategies across Rooms, Sales, and F&B.
Monitor booking pace, segment mix, and channel performance to ensure revenue targets are met
Conduct competitive market analysis and forecasting to identify trends and opportunities.
Collaborate with department heads to implement dynamic pricing and upselling strategies.
Analyze performance data (occupancy, ADR, RevPAR, F&B covers, spend per guest) to guide decision- making.
Facilitation and training (in Phú Quốc_Hotel Academy Phú Quốc)
Host regular alignment meetings between operations and academic teams to synchronize schedules, assessments, and feedback mechanisms.
Provide mentorship and practical training to students and trainees during their hands- on experience.
Work closely with the Academic Director, Facilitators to integrate real- time hotel operations into the student learning journey for Vocational Learning_VET by EHL.
Facilitate structured student rotations and ensure safety, learning outcomes, and service quality are balanced.
Facilities and Asset Management
Ensure all learning and operational facilities are safe, well- maintained, and properly equipped.
Manage vendors, contractors, and service providers.
Financial and Administrative Reports
Manage budgeting for operations- related costs (supplies, repairs, service contracts).
Monitor and control expenses according to approved budgets.
Team Management
Provide training and performance feedback to the operations team.
Supervise operational staff (e.g., housekeeping attendants, maintenance staff, front desk officers).
Health, Safety & Compliance
Ensure adherence to health, safety, and hygiene standards.
Maintain compliance with educational and hospitality regulatory requirements.
Relocation (Sài Gòn and Phú quốc office)
Available to travel when it&039;s required
Other duties assigned by the management
