Operations Director

The HUB hotel is seeking a results- driven Operations Director to oversee the day- to- day operational efficiency of our Rooms, Sales, and Food & Beverage (F&B) departments while maximizing overall revenue performance. This strategic role blends operational oversight with a strong analytical focus on pricing, yield strategies, and profitability across all revenue streams.
Key Responsibilities:
Hotel Operations Management (The HUB hotel_52 rooms)
Set and maintain operational SOPs to match real- world hotel standards.
Oversee the academy’s internal hotel operations, including front office, housekeeping, F&B, and maintenance.
Revenue Management and Strategy
Develop and execute revenue optimization strategies across Rooms, Sales, and F&B.
Monitor booking pace, segment mix, and channel performance to ensure revenue targets are met
Conduct competitive market analysis and forecasting to identify trends and opportunities.
Collaborate with department heads to implement dynamic pricing and upselling strategies.
Analyze performance data (occupancy, ADR, RevPAR, F&B covers, spend per guest) to guide decision- making.
Facilitation and training (in Phú Quốc_Hotel Academy Phú Quốc)
Host regular alignment meetings between operations and academic teams to synchronize schedules, assessments, and feedback mechanisms.
Provide mentorship and practical training to students and trainees during their hands- on experience.
Work closely with the Academic Director, Facilitators to integrate real- time hotel operations into the student learning journey for Vocational Learning_VET by EHL.
Facilitate structured student rotations and ensure safety, learning outcomes, and service quality are balanced.
Facilities and Asset Management
Ensure all learning and operational facilities are safe, well- maintained, and properly equipped.
Manage vendors, contractors, and service providers.
Financial and Administrative Reports
Manage budgeting for operations- related costs (supplies, repairs, service contracts).
Monitor and control expenses according to approved budgets.
Team Management
Provide training and performance feedback to the operations team.
Supervise operational staff (e.g., housekeeping attendants, maintenance staff, front desk officers).
Health, Safety & Compliance
Ensure adherence to health, safety, and hygiene standards.
Maintain compliance with educational and hospitality regulatory requirements.
Relocation (Sài Gòn and Phú quốc office)
Available to travel when it&039;s required
Other duties assigned by the management

Familiarity with hospitality training or education environment is a strong advantage
Proficiency in English and Vietnamese
Facilitation skills: able to guide discussions, encourage participation, and drive team alignment
5+ years of experience in hotel operations at the similar role
Strong leadership and people management skills
Bachelor’s degree in Hospitality Management, Hotel Operations, or a related field
Experience working in an educational setting is a plus
Excellent communication and interpersonal skills
Organizational and time management abilities
Strong operational and service management experience in hospitality/hotel environment
Problem- solving and decision- making skills

Đóng các loại Bảo hiểm 100% trên lương.
Tiền thưởng phí phục vụ hàng tháng và Thưởng lương tháng 13 dựa trên doanh thu công ty.
Tham gia các lớp huấn luyện kĩ năng nghiệp vụ Giảng viên theo tiêu chuẩn VET by EHL Thuỵ Sĩ
15 ngày nghỉ phép/ năm
Phúc lợi Công đoàn
Tiền thưởng các ngày Lễ lớn trong năm
Hỗ trợ ăn ca
Mức lương canh tranh

Cập nhật gần nhất lúc: 2026-01-04 00:30:03