Operations Officer/Executive

• Investigate complaints by colleagues, tenants and/or shoppers and ensure that quality standards and service are maintained at all times.
• Perform special projects and other responsibilities as assigned.
• Advise the Operations Manager on all matters relating to potential improvements to the operations, identifying problems or items of concern where necessary
• Assist in the supervision of contractor staff such as: cleaners, securities, etc... and direct them to accomplish all operational functions to agreed standards.
• Support and participate in the implementation of all risk management guidelines for fire and safety regarding operations, including the proper storage of chemicals, paints...
• Contribute towards the smooth and efficient operational management of the Shopping Centre ensuring the comfort and safety of all stakeholders.
• Assist in ensuring all of the various operational systems and equipment, surface finishes and surrounds are correctly maintained to the various manufacturers’ and suppliers’ specifications
• Perform any other duties assigned by the Operations Manager.
• Assist in the development and implementation of the Operations budget.
• Participate in the training of contractor staff such as: cleaners, securities, etc... to deliver superior service in order to meet or exceed customer expectation.
• Liaise with Operational Contractors, ensuring the delivery of the highest standard of service within agreed timeframes and budgetary limits.
• Assist in the ordering, coding and tracking of departmental expenditure, ensuring proper delivery, receipt and secure storage of all ordered items.
• Ensure all operations undertaken in the Centre conform with both all relevant regulations and any other relevant legislative requirement applicable to those tasks.
• Keep up to date with the Operational Maintenance Program and the Operational Schedules.
• Assist in the development, implementation & direction of all Emergency and Safety Programs
• Be security conscious at all times whilst working in the Centre, car parks and surrounds
• Liaise with retailers re operational matters

• Tertiary qualifications in Facilities Management with relevant Operations Management experience of at least 1 year, working in a similar position or in hotels/hospitality is a plus.
• Fluency in Vietnamese and English, both oral and written essential.
• Advanced knowledge of Building Operations and Facilities Management, a sound understanding of Budgeting and Occupational Health & Safety required.
• Proficiency on software programs including but not limited to Microsoft Word, Excel and PowerPoint, in addition to Building Management Systems.
• Wide- ranging exposure to contract management.
• Ability to recognize problems or safety hazards and act upon same immediately, troubleshooting and implementing advanced problem- solving skills.
• Demonstrate Team Leadership and Client Liaison experience
• Superior organizational, analytical, reasoning ability, communication, conflict resolution, negotiation and interpersonal skills.
• Ability to react quickly in emergency situations and make decisions which may involve the safety of others or a significant amount of money.
• Solid budgeting and report writing skills
• Professional Certification as required by Regulation / Law
• Experience in planning and implementation of Fire & Emergency Procedures

Ưu đãi khi sử dụng các dịch vụ tại Cresent Mall
Đóng BHXH Full lương, được mua BH tư nhân sau khi hoàn thành thử việc
Company trip hằng năm
Thưởng bonus vào Quý, Lễ, Tết, Lương tháng 13...

Cập nhật gần nhất lúc: 2024-04-03 11:26:16