Operations Officer/Executive

Be security conscious at all times whilst working in the Centre, car parks and surrounds
Contribute towards the smooth and efficient operational management of the Shopping Centre ensuring the comfort and safety of all stakeholders.
Investigate complaints by colleagues, tenants and/or shoppers and ensure that quality standards and service are maintained at all times.
Assist in ensuring all of the various operational systems and equipment, surface finishes and surrounds are correctly maintained to the various manufacturers’ and suppliers’ specifications
Assist in the development, implementation & direction of all Emergency and Safety Programs
Assist in the development and implementation of the Operations budget.
Liaise with retailers re operational matters
Advise the Operations Manager on all matters relating to potential improvements to the operations, identifying problems or items of concern where necessary
Perform special projects and other responsibilities as assigned.
Assist in the ordering, coding and tracking of departmental expenditure, ensuring proper delivery, receipt and secure storage of all ordered items.
Support and participate in the implementation of all risk management guidelines for fire and safety regarding operations, including the proper storage of chemicals, paints...
Ensure all operations undertaken in the Centre conform with both all relevant regulations and any other relevant legislative requirement applicable to those tasks.
Keep up to date with the Operational Maintenance Program and the Operational Schedules.
Assist in the supervision of contractor staff such as: cleaners, securities, etc... and direct them to accomplish all operational functions to agreed standards.
Perform any other duties assigned by the Operations Manager & Associate Director.
Liaise with Operational Contractors, ensuring the delivery of the highest standard of service within agreed time frames and budgetary limits.
Participate in the training of contractor staff such as: cleaners, securities, etc... to deliver superior service in order to meet or exceed customer expectation.

Fluency in Vietnamese and English, both oral and written essential.
Wide- ranging exposure to contract management.
Ability to recognize problems or safety hazards and act upon same immediately, troubleshooting and implementing advanced problem- solving skills.
Experience in planning and implementation of Fire & Emergency Procedures
Advanced knowledge of Building Operations and Facilities Management, a sound understanding of Budgeting and Occupational Health & Safety required.
Tertiary qualifications in Facilities Management with relevant Operations Management experience of at least 1 year, working in a similar position or in hotels/hospitality is a plus.
Solid budgeting and report writing skills
Professional Certification as required by Regulation / Law
Ability to react quickly in emergency situations and make decisions which may involve the safety of others or a significant amount of money.
Proficiency on software programs including but not limited to Microsoft Word, Excel and PowerPoint, in addition to Building Management Systems.
Demonstrate Team Leadership and Client Liaison experience
Superior organizational, analytical, reasoning ability, communication, conflict resolution, negotiation and interpersonal skills.

13th Salary, Bonus
Discount using Crescent Mall services
Personal Insurance after Probation
100% Salary Social Insurance
Company Trip

Cập nhật gần nhất lúc: 2024-05-21 18:10:06