Operations Officer/Executive

Keep up to date with the Operational Maintenance Program and the Operational Schedules.
Perform any other duties assigned by the Operations Manager & Associate Director.
Participate in the training of contractor staff such as: cleaners, securities, etc... to deliver superior service in order to meet or exceed customer expectation.
Assist in the development, implementation & direction of all Emergency and Safety Programs
Investigate complaints by colleagues, tenants and/or shoppers and ensure that quality standards and service are maintained at all times.
Contribute towards the smooth and efficient operational management of the Shopping Centre ensuring the comfort and safety of all stakeholders.
Liaise with Operational Contractors, ensuring the delivery of the highest standard of service within agreed time frames and budgetary limits.
Perform special projects and other responsibilities as assigned.
Advise the Operations Manager on all matters relating to potential improvements to the operations, identifying problems or items of concern where necessary
Support and participate in the implementation of all risk management guidelines for fire and safety regarding operations, including the proper storage of chemicals, paints...
Assist in the ordering, coding and tracking of departmental expenditure, ensuring proper delivery, receipt and secure storage of all ordered items.
Assist in the development and implementation of the Operations budget.
Liaise with retailers re operational matters
Be security conscious at all times whilst working in the Centre, car parks and surrounds
Assist in the supervision of contractor staff such as: cleaners, securities, etc... and direct them to accomplish all operational functions to agreed standards.
Assist in ensuring all of the various operational systems and equipment, surface finishes and surrounds are correctly maintained to the various manufacturers’ and suppliers’ specifications
Ensure all operations undertaken in the Centre conform with both all relevant regulations and any other relevant legislative requirement applicable to those tasks.

Fluency in Vietnamese and English, both oral and written essential.
Proficiency on software programs including but not limited to Microsoft Word, Excel and PowerPoint, in addition to Building Management Systems.
Superior organizational, analytical, reasoning ability, communication, conflict resolution, negotiation and interpersonal skills.
Wide- ranging exposure to contract management.
Demonstrate Team Leadership and Client Liaison experience
Advanced knowledge of Building Operations and Facilities Management, a sound understanding of Budgeting and Occupational Health & Safety required.
Tertiary qualifications in Facilities Management with relevant Operations Management experience of at least 1 year, working in a similar position or in hotels/hospitality is a plus.
Solid budgeting and report writing skills
Experience in planning and implementation of Fire & Emergency Procedures
Ability to recognize problems or safety hazards and act upon same immediately, troubleshooting and implementing advanced problem- solving skills.
Ability to react quickly in emergency situations and make decisions which may involve the safety of others or a significant amount of money.
Professional Certification as required by Regulation / Law

100% Salary Social Insurance
Discount using Crescent Mall services
Company Trip
13th Salary, Bonus
Personal Insurance after Probation

Cập nhật gần nhất lúc: 2024-05-09 08:30:02