Operations Service Manager - German Speaking

As a BPO Operations Service Manager, you are responsible for the effective planning, implementation and monitoring of outsourcing projects in the area of business processes. You will work closely with internal teams and external clients to ensure project goals are met and expectations are exceeded.
Responsibilities:

Managing financial resources of projects;
Analyzing, designing and consulting solutions to new or expanding client inquiries;
Risk management, quality control: identify and resolve issues that arise. Ensuring project performance in terms of quality, SLAs, client satisfaction;
Performance evaluation, reporting to supervisors.
Developing and leading the team.
Project planning and management: Monitoring the implementation of the new project by coordinating internal and external stakeholders for a successful project go- live;
Continuously researching and generating new ideas to improve operational processes;
Implementing ISO/ISMS policies and monitoring documents related to information security required by clients;

Work location: Anna building, Quang Trung Software City, Ward Tan Chanh Hiep, District 12, Ho Chi Minh City

Must have:

Proficient in German;

Nice to have:

Strong communication, decision- making and negotiation skills;
Ability to work well in a team and collaborate with different stakeholders;
Experience in project management is a great advantage;
1- 2 years of experience in a management position is a plus;

Health care 24/7 insurance
Participation in social insurance with 100% base salary
Internal activities and clubs (year- end party, sports day, men&039;s/women&039;s football club, ...)
Benefits from the Union (gift for Tet holidays, birthdays, weddings, childbirth, ...)
International working environment
Company trip, team building
100% salary in 2 months probation
Career Development Opportunity

Cập nhật gần nhất lúc: 2024-06-05 18:15:03