Operations Supervisor - Giám sát khối Vận hành

Position Summary: The Supervisor oversees the day- to- day activities on the gaming floor, ensuring efficient operations, compliance with regulations, and the highest levels of customer service. This role involves supervising staff, monitoring gaming systems, and addressing any operational challenges that arise during a shift. The Supervisor ensures a smooth and enjoyable experience for both guests and employees while supporting the Shift Manager in meeting operational objectives.

• Ensure accurate payouts and assist in monitoring electronic gaming systems and table games.
• Monitor the performance of gaming machines and systems, ensuring they are functioning correctly and efficiently.
• Assist in maintaining a clean, safe, and welcoming environment for both guests and staff.
• Prepare shift reports detailing significant events, customer interactions, and any incidents or irregularities.
• Support the Shift Manager in handling customer inquiries, complaints, and special requests.
• Support marketing and promotional activities by ensuring proper execution during shifts.
• Conduct regular checks to ensure that security protocols and asset protection measures are being followed.
• Supervise daily gaming floor operations to ensure a seamless flow of activities.
• Address and resolve minor operational issues promptly and escalate more complex problems to the Shift Manager or Operations Manager.
• Ensure that all staff are adhering to company policies, gaming regulations, and customer service standards.
• Assist in managing the gaming floor staff, providing direction, coaching, and feedback as needed.
• Assist in the training and development of new staff members, ensuring they are equipped to perform their duties effectively.

Requirement:

Familiarity with the latest gaming technology and trends.
At least 3 years of operational supervisory experience, preferably in a gaming or entertainment environment, with specific expertise in slot machine operations.
Flexibility to work in shifts, including nights, weekends, and holidays.
Strong problem- solving, decision- making, and customer service skills.
Effective communication and interpersonal abilities, with fluency in English is a must; proficiency in Korean (TOPIK level 4 or equivalent) is preferred.
Deep knowledge of various types of slot games, including their mechanics, rules, and regulations.
Associate’s or Bachelor’s degree in Business Administration, Hospitality Management, Gaming Management, or a related field.
Demonstrated leadership skills with the ability to effectively manage and motivate staff.

Benefits:

• Tips and foreign language allowances (Korean/Chinese/Japanese)
• 24/7 accident insurance and health insurance
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• 13th- month salary and performance- based bonuses
• Periodic health check- ups and annual team- building activities
• Bonuses/gifts on public holidays
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers
• Professional uniforms, including laundry and pressing services
• Competitive salary and comprehensive benefits
• Night shift allowance and overtime allowance
• Duty meals at hotel’s canteen (2 meals per shift)
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code

Cập nhật gần nhất lúc: 2026-01-03 18:20:03