Operations Support cum Communications Coordinator

About Us
_________________
Location: 602/45G Điện Biên Phủ, Phường 22, Bình Thạnh, Thành phố Hồ Chí Minh
DigiUni Vietnam is an online & offline education company based in HCM City and having an online students base all over Vietnam and remote students from Korea, Australia, US and Canada. We teach 4- 18 y/o students practical skills like coding & multimedia design. Our students join national and global competitions every 3 months.
Operations Support cum Communications Coordinator (part- time)
Operations team, DigiUni, Ho Chi Minh, Vietnam
_________________
** Main working shifts starts from 5pm to 9pm on weekdays / 8am- 5pm or 1- 9pm on Sat & Sun
**Working on Saturdays & Sundays is a must / Taking 2 days off on weekdays.
RESPONSIBILITIES
Customers Care 60%
Do customer care calls to clients monthly to collect feedback and referrals.
Answering hotline calls/inbox chat messages within the set response time
Maintaining reporting system related to contracts, groups, school class feedback system
Greeting customers and providing all the needed info like booklets, brochures
Being the all- in- one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction.
Operational Support 10%
Updating newly opened class and list of waiting students
Issuing customer receipts and processing scans of contracts submitted by sales department
Collecting attendance reports of students & arranging schedule with Program Director and teaching department
Administrative & Social Content tasks 30%
Support with social seeding in Facebook groups if assigned by management
Other ad- hoc tasks assigned by management
Maintaining administrative tasks related to in- school supplies, events, facility maintenance
Working with vendors to prepare for events and support set up events
BENEFITS
- On- going professional development & training programs
- Base salary starts from 4,000,000 VND (Gross/month) + 500,000 VND monthly KPI + Monthly lead bonus for referral/social leads
- Young and foreign working environment
- Personal work laptop required
- Support from an experienced and dedicated management team
JOB REQUIREMENTS
- Customer- oriented mindset
- Fluent in Vietnamese and intermediate or higher level of English
- College Degree or University Student (this is a part- time position, 22 hours per week, working in shift 5 days/week)
- Problem- solving skills & attitude
- High interest as a Client Relationship oriented person
- Be able to work until 9pm on weekdays and work in shifts on Sat & Sun
- Aptitude for fostering positive relationships with current customers and new customers
- Excellent communication skills

Cập nhật gần nhất lúc: 2024-09-24 16:55:03