Operations Team Leader - App Social Video

Create an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed.
Ensure that all services are delivered within the framework&039;s core values and in line with existing policies and procedures.
Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
Lead, manage & develop a team, helping them to achieve their full potential and maintain high standards and quality of work.
Control Team roster to be efficient and work with QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.
Performance management: career counseling, coaching, performance development, 1:1&039;s mentoring, Team huddle, Ops calibration etc... to make sure the team achieves the glide goal.

Experience in Contact Center, E- Commerce is a plus.
Experience in a high- growth organization strongly preferred.
1- year minimum supervising/leading a team or senior agent/ specialist staff.
Experience in E- Commerce, Customer Service, Consultant, Data, Telesales, and Moderation.
Good at English.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-03-27 23:16:59