Operator/ Nhân Viên Tổng Đài

• Be aware of local telephone listings and frequently dialed numbers
• Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
• Assist guests with international calls and directory queries. Address guests by name whenever possible
• Bill call costs
• Page staff member when requested
• Abide by principles of guest privacy
• Maintain a clean work environment
• Advise defects on switchboard equipment to Supervisor
• Record and control wake- up calls accurately
• Ensure smooth internal telecommunication as per Hotel Standards
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Process all incoming and outgoing calls accurately and courteously

• Must be well- presented and professionally groomed at all times
• Ability to work effectively and contribute in a team
• Self- motivated and energetic
• Good communication and customer contact skills
• Service oriented with an eye for details

- Shuttle bus for staff.
- Accommodation and full meals provided.
- Joining training courses according standard of AccorHotels.
- Dynamic, professional & open minded working environment.
- Good salary, benefits and bonus.
- Have annual physical examination.

Cập nhật gần nhất lúc: 2024-04-03 13:39:24