Operator (Nhân Viên Tổng Đài)

- Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
- Assist guests with accessing internet and guestroom entertainment.
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
- Receive, record, and relay messages accurately.
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point- of- sale system.

*Good English communication skills
*Good training skills
*Knowledge of the procedures and practices applied to the operation of a telecommunications center.
*Prefer: 1- 2 year experience

• Heath Care Insurance (24/7)
• Competitive salary
• Insurance as labor law (apply from starting date)
• Working hours: 8 hours/ day, 2 days off per week
• Others benefits
• Relocation, home leave ticket, repatriation allowances
• Pre- opening Service Charge
• Accommodation, uniform, transportation, meals
• 12- 14 Annual Leaves

Cập nhật gần nhất lúc: 2024-04-03 11:49:55