Operator (Nhân Viên Tổng Đài)

- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Assist guests with accessing internet and guestroom entertainment.
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point- of- sale system.
- Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately.

*Good English communication skills
*Prefer: 1- 2 year experience
*Knowledge of the procedures and practices applied to the operation of a telecommunications center.
*Good training skills

• Heath Care Insurance (24/7)
• Pre- opening Service Charge
• 12- 14 Annual Leaves
• Others benefits
• Accommodation, uniform, transportation, meals
• Competitive salary
• Insurance as labor law (apply from starting date)
• Working hours: 8 hours/ day, 2 days off per week
• Relocation, home leave ticket, repatriation allowances

Cập nhật gần nhất lúc: 2024-05-21 18:05:03