Operator/ Nhân Viên Tổng Đài

- Bill call costs
- Handle guests requests promptly, report complaints and irregularities to the Front Office Supervisor
- Ensure smooth internal telecommunication as per Hotel Standards
- Advise defects on switchboard equipment to Supervisor
- Abide by principles of guest privacy
- Maintain a clean work environment
- Record and control wake- up calls accurately
- Process all incoming and outgoing calls accurately and courteously
- Page staff member when requested
- Be aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Assist guests with international calls and directory queries. Address guests by name whenever possible
* What benefits will you enjoy?
- Professional development in the corporation with philosophy.
- 100% salary and service charge monthly right during the probation period.
- Social insurance as per regulations, 24/7 accident insurance
- Support to relocation allowance by ranks.
- Bonus service fee monthly according to the turnover of the Hotel.
- Supported housing staff with full amenities and entertainment area.
- Activities for employees such as Excellent employee monthly, monthly birthday, staff party ... Outdoor activities, charity, environmental protection
- 13th month salary bonus (depending on business situation)
- Support the home visits allowance according to ranks.
- Meal allowance and support for 2 meals during the work shift.
- Get professional training, foreign languages and skills needed for the job

- Ability to work effectively and contribute in a team
- Service oriented with an eye for details
- Self- motivated and energetic
- Must be well- presented and professionally groomed at all times
- Good communication and customer contact skills

Cập nhật gần nhất lúc: 2024-04-03 11:53:01