Operator/ Nhân Viên Tổng Đài

• Maintain a clean work environment
• Record and control wake- up calls accurately
• Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Process all incoming and outgoing calls accurately and courteously
• Bill call costs
• Abide by principles of guest privacy
• Ensure smooth internal telecommunication as per Hotel Standards
• Page staff member when requested
• Advise defects on switchboard equipment to Supervisor
• Be aware of local telephone listings and frequently dialed numbers
• Assist guests with international calls and directory queries. Address guests by name whenever possible

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Good communication and customer contact skills
• Self- motivated and energetic
• Must be well- presented and professionally groomed at all times

Probationary salary equal to 100% of official salary
Free laundry and free uniforms
Ferry/plane tickets to receive the job
Insurance coverage of over 100% of basic salary
Free 3- meal canteen
Monthly bonus, including probationary period
Free participation in Suncare insurance
Free accommodation, beds, wardrobes, blankets, pillows, tables and chairs, air conditioner, water heater,... fully equipped
Free shuttle bus to work
Train tickets to visit home
Up to 13 days of annual leave

Cập nhật gần nhất lúc: 2025-04-24 18:30:03