Operator Supervisor ( Giám sát tổng đài )

Plans, organizes, and schedules the activities of a telecommunications center based on analysis of telephone use patterns. Develops training and procedural manuals and training programs; develops and trains staff to perform routine and complex tasks involving the operation of a switchboard. Confers with administrative personnel concerning traffic patterns and problems affecting the desired level of service. Investigates user complaints that are not of a routine nature and takes corrective action. Reports equipment malfunctions and ensures corrective action is completed to restore full service. Evaluates the work performance of subordinate switchboard operators. Implements techniques to improve the delivery of services.

*Prefer: 1- 2 year experience
*Knowledge of the principles and practices of supervision.
*Good training skills
*Knowledge of the procedures and practices applied to the operation of a telecommunications center.
*Good English communication skills

• Accommodation, uniform, transportation, meals
• Competitive salary
• Others benefits
• Working hours: 8 hours/ day, 2 days off per week
• Pre- opening Service Charge
• Relocation, home leave ticket, repatriation allowances
• 12- 14 Annual Leaves
• Heath Care Insurance (24/7)
• Insurance as labor law (apply from starting date)

Cập nhật gần nhất lúc: 2023-11-30 17:40:30