Operator Tiếng Nhật

Mid- Level Operator will be responsible for handling a wider range of customer inquiries, resolving complex issues, and providing advanced customer support. You will also mentor junior operators and contribute to process improvement initiatives
Responsibilities:
• Provide advanced technical support and troubleshooting.
• Handle complex customer inquiries, complaints, and escalations.
• Mentor and guide junior team members.
• Monitor and ensure adherence to quality standards. • Identify opportunities to improve processes and efficiency.

Requirements:
Experience:
• Experience with Japanese language software and tools
• Experience in a call center or customer service role, preferably in a Japanese company.
• Experience with Japanese business culture and etiquette.
• Shift work experience is an advantage
Knowledge and Skills:
• Foreign language: Fluency in Japanese, can use English is a plus
• Problem- Solving Skills: Ability to analyze complex issues and identify solutions.
• Communication Skills: Effective listening, speaking, and writing skills.
• Positive Attitude: A positive and professional demeanor
• Leadership Skills: Ability to mentor and guide junior operators.
• Product Knowledge: In- depth understanding of the company&039;s products and services.
• Technical Proficiency: Knowledge of relevant software and systems.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in all tasks.

Benefits:
• Allowance: Certificate, Language, Lunch, Transportation, Teambuilding...
• Global working environment, Flexible working time from 7AM- 9AM
• 13month salary & performance bonus; review performance once a year
• Bonuses, Gifts for Holidays, Birthday party, Company trip
• Company Healthcare for you and your family
• Working equipment provided by the company
• Attractive and highly competitive salary
• Full Insurances followed Vietnamese Labor Law
• Various Training Program and Interesting Team Building Activities
• Employee engagement activities
• Annual health check
Working time: Full- time (Mon- Fri)

Cập nhật gần nhất lúc: 2024-11-09 18:30:02