Order Manager

Key Responsibilities:

Manage and lead the business team, assigning tasks effectively, setting priorities, and ensuring team productivity and alignment with company goals.
Coordinate and supervise export shipment activities, including documentation, customs clearance, and logistics arrangements.
Resolve any unexpected issues or delays during the export process, ensuring minimal disruption to operations.
Handle import operations, including coordinating with suppliers, managing customs clearance, and ensuring compliance with import regulations.
Liaise with government departments and agencies related to export operations (e.g., customs, trade compliance) to ensure compliance with regulations.
Manage and oversee the end- to- end order processing workflow, ensuring accuracy and timeliness in handling customer orders.
Develop and maintain strong relationships with freight forwarders, customs brokers, and other third- party service providers.
Monitor and analyze order and shipment data to identify areas for improvement and optimize operational efficiency.
Communicate directly with international clients in English, both in writing and verbally, to address inquiries, provide updates, and resolve issues.
Train and mentor team members to ensure high performance and adherence to company standards.

Requirement
· Fluency in English (both written and spoken) is mandatory, with the ability to communicate directly with international clients.
· Proficiency in using order management systems, ERP software, and Microsoft Office Suite.
· Experience in managing and leading a business team, with the ability to allocate tasks effectively and ensure team performance.
· Familiarity with the furniture industry is a strong advantage.
· Bachelor’s degree in Business, International Trade, or a related field.
· Proven experience in handling export- related government departments and compliance requirements.
· Minimum of 4 years of experience in order processing, export operations, and import operations.
· Strong problem- solving skills and the ability to handle unexpected issues independently.
Personal Quality Requirement:
Able to handle emergencies.
Strong coordination and communication skills, able to handle unexpected abnormal affairs in a timely and effective manner.
Has strong affinity and plan execution ability.
Clear logical thinking, the ability to collect, organize, analyze data, and build a planning database, sensitive to numbers, and able to detect production data anomalies in a timely manner.
Has a strong sense of work responsibility and effectively controls waste in the production process.
Benefits:

Social insurance, health insurance, and unemployment insurance benefits as per regulations.
Competitive salary
Harmonious and friendly working environment.
Phone allowance and other support benefits according to Company regulations.

Opportunities for professional development and training.
Company culture that values teamwork, innovation, and customer service.
Chance to work with a team of experienced and dedicated professionals.

Laptop, Chế độ bảo hiểm, Phụ cấp, Xe đưa đón, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-14 09:35:02