Yes4All is one of the leading brands for home sporting goods & furniture in the e- commerce market. Founded in 2010, we have strived to be in the top 1% retailers on Amazon US. Based in California with an operation office in HCMC, we have more than 300 young and talented members with expert knowledge and experience in the e- commerce industry.
We are on an ambitious journey to dominate not only Amazon‘s sporting goods market but also to enter new e- commerce markets from many regions like Canada, Europe, Japan. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E- commerce, Yes4All started to provide end- to- end ecommerce- enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.
JOB DESCRIPTION:
Sales Operations
● Dispute chargebacks, fines
● After Sales operations- Process return items in WH
● Carrier claim: claim money from shipping carrier
● Solving ad- hoc issue during and after order delivery
● Work with warehouse team to create carton label, shipping label and manage last mile delivery
● Receive and process orders (FBM, AMZ DS, WM DS, AVC WH): confirm PO, confirm shipment, submit ASN, submit invoice
Customer Service
● Collect, Handle bad reviews from customer
● Process return and refund to customers according to sell channels and company&039;s policy
● Reply customer&039;s concerns, issues, inquiries on different channels
● Ensure all tasks are done within required timeframe set out by department procedure
Project Management
● Meets deadlines, makes sure projects/activities are finished in time, time- management
● Understand the company overall (background, systems,…)
● Service Provider
● Ensure excellent standard of service is provided and maintained
Working Time
● Shift work: 8AM- 5PM or 9PM- 2AM (night shifts and weekend: work from home)