Order taker (Nhân viên văn phòng Buồng)

Pass all requests to Rooms, Public Area, and Laundry attendants to provide timely services for both internal and external customers.
Update daily records and submit scheduled reports required by the Executive Housekeeper.
Print all housekeeping related reports and traces from the Opera System.
Answer all telephone calls promptly in a courteously manner and follow- up on any guest request pertaining to our service provision.
File all staff records, such as annual leaves, sick leave, absenteeism and record monthly timesheet (attendances) if required.
Keep records of Tract It (the logbook on “Lost & Found” articles) in the Opera. List all the items immediately when received attached slip, and put in “lost & found” cabinets, valuable items, such as jewelry, watches, cameras, money, etc. in the safe.
Perform other related duties as assigned by Executive Housekeeper.
Provide all the necessary documentations and records of guestroom supplies and approved requisitions.
Raise the appropriate maintenance request to address defects for repair and general maintenance.
Update the room status for occupancy or maintenance purposes.

At least one year experience in a similar role in high volume five- star hotels or upscale hotels.
Passion for service excellence.
Diploma in Hotel Management, Business Administration or Bachelor’s degree in a related field preferred.
Ability to work shifts and under pressure.
Good computer skills, familiarity with the Opera system preferred.
Excellent telephone skills.
Good command of English and Vietnamese.
Extensive knowledge of room and bathroom amenities.

Full insurance package according to labour law & 24/7 insurance

• Review salary once a year/ review performance for career path development
• Free motorbike parking
• Duty meal & uniform provided by Hotel
• Training opportunities
• 8 hours per day
• Bonus for Public holidays and 13th month salary
• Annual summer outing, team building activities, birthday party, best employee of the month, annual health check
• Staff giving birth allowance/ Marriage allowance/ Funeral allowance
• 02 months of probation with 100 % salary and service charge

Cập nhật gần nhất lúc: 2024-04-03 13:40:32