Outlet Manager

KEY RESPONSIBILITIES

Adhere to regulations concerning FSMS/HACCP, health, safety, or other compliance requirements, as well as brand standards and policies and procedures.
Manage the outlet operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals.
Report directly to Director of F&B
Key Metrics
Employee Satisfaction Survey
Meeting deadlines
Essential Duties and Responsibilities – (Key Activities of the role)
Completion of assigned tasks / projects
Revenue Target
Carries out effective service by ensuring all staff are aware of their role and well- trained of products
Department Budget
Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
Delivers prepared training sessions in line with a departmental monthly calendar
Guest Satisfaction Index
Performance Review
Delivers daily briefings and attends other Food and Beverage meetings as scheduled
Key Performance Objective
Overall Outlet profitability
Deliver Food and Beverage service of high standard and in accordance with AccorHotels standards
Patron care standards are adhered to
Prepares for service by ensuring the department’s readiness
Ensure the cellar operations are carried out including:
Closely monitors outlet flow and proposes ideas to increase table turn over and overall outlet capability
Works with superior on manpower planning and management needs
Works with superior in the preparation and management of the Department’s budget
Ongoing training and coaching should be conducted to enhance the knowledge and skills of the staff.
Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift
Take appropriate action to resolve guest complaints
Motivate and drive team productivity at all times and offers assistant to other outlets where possible and as requested.
Conduct regular check on the cleanliness
Requisition bar items according to bar stocks
Report all the default area and equipment and follow up to fix the area.
Assist to promote the entertainment.

Required Skills

Good command in English
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Problem solving, reasoning, motivating, organizational and training abilities.
Leadership Skills
Computer Skills
Qualifications
Graduated from Vocational/College/University preferably in Hotel Management, Food & Beverage, or related field.
Experience
Assistant Outlet Manager with good background will be considered to interview.
2 years related experience preferably in international 4- 5 star hotel/resort, including supervisory experience, or an equivalent combination of education and experience.

- On board Travel expense & Annual support / Hỗ trợ chi phí di chuyển khi nhận việc & vé thăm quê hàng năm
- 05 working days or 40 hrs per week / Làm việc 05 ngày hoặc 40 giờ một tuần.
- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )- Bữa ăn theo ca ( 03 bữa mỗi ngày nếu ở tại nhà nhân viên )
- Free Accommodation at nice, modern and comfortable staff house/ Chỗ ở miễn phí tại khu nhà nhân viên đẹp, hiện đại và thoải mái.
- Social- Health Insurance per labor law / Bảo Hiểm Xã hội- Bảo hiểm Y Tế
- Uniform / Đồng phục

Cập nhật gần nhất lúc: 2024-08-30 21:30:02