Outlet Supervisor (Giám Sát Nhà Hàng)

As the Outlet Supervisor, you will be responsible for performing the following tasks to the highest standards:
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
• Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set- up and communicating with the Chefs on any details for the shift and number of reservations for the day.
• Make suggestions on the menu that might suit guests of different nationalities.
• Confidently know the opening hours of all restaurants and hotel outlets.
• Ensure that all service procedures are carried out to the standards required.
• Actively check team members’ product knowledge on each shift.
• Carry out any other reasonable duties and responsibilities as assigned.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’.
• Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Understand dietary requirements and offer appropriate suggestions.
• Follow- up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager.
• Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
• Complete the checklist on preparing the restaurant for service.
• Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
• Basic beverage knowledge which includes coffee, tea, alcoholic and non- alcoholic drinks.
• Make sure that all areas are cleaned and maintained in accordance with operating procedure.
• Complete the checklist in product knowledge.
• Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Escort guests to a table and ask if they would prefer a smoking or non- smoking table.
• Able to recommend other restaurants and city attractions to hotel guests.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• In consultation with the Manager, agree and implement actions to make improvements to customer service.
• Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
• Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Ensure that all team members are briefed for the details of the shift ahead.

An Outlet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Good English skills, both verbal and written to meet business needs.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Outgoing personality and willing to work for long hours.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership and training skills.
• 2- 4 years similar position in a 4 / 5- star category hotel.

• Heath Care Insurance (24/7)
• Accommodation, uniform, transportation, meals
• Relocation, home leave ticket, repatriation allowances
• Competitive salary
• Working hours: 8 hours/ day, 2 days off per week
• Insurance as labor law (apply from starting date)
• Others benefits
• Pre- opening Service Charge
• 12- 14 Annual Leaves

Cập nhật gần nhất lúc: 2024-05-11 03:25:02