PABX Agent (Operator)

- Ensure that customers are properly charged for their telecommunications equipment (telephone, Internet, etc.).
- All calls are answered before the bell rings three times or less.
- Have a wealth of knowledge of communication equipment and can take the necessary steps to operate in an emergency.
- If necessary, perform any other tasks related
- Allows external telephone and fax messages to get transfered room
- Service complaints are forwarded to the manager so that necessary actions can be taken; Suggest improvements if necessary.
- Participate in departmental monthly meetings to discuss the results of the department&039;s operations and share information. Suggestions focus on improving customer service.
- Answer all calls in the room and forward the request to the appropriate department
- In order to provide customers with more than expected service, keep up to date with all the information about the hotel&039;s products and facilities, and provide prompt and accurate information to customers&039; inquiries.
- In accordance with the hotel&039;s regulations and procedures, customers receive their messages efficiently and timely.
- Completion of necessary training at the hotel.

Yêu cầu công việc

- In-depth understanding of hotel operation processes (especially SBS operations)
- Ability to use business standard and hotel standard system (MS-Office and Opera etc)
- 2-year college or above, bachelor degree preferred

*Attractive salary/Mức lương thu hút
* Competitive benefit package/Chế độ phúc lợi cạnh tranh
* Professional and friendly working environment/Môi trường làm việc thân thiện và chuyên nghiệp
- 24h accidental insurance, health care insurance for self and dependants/BH tai nạn 24/24h, BH sức khỏe cho cá nhân và người thân
- Uniform, staff meals, shuttle bus are provided /Được cung cấp đồng phục, suất ăn trong ca và xe đưa đón
- 2 days off/ week, 12 annual leaves/ year -02 ngày nghỉ/ tuần, Phép năm 12 ngày/ năm

Cập nhật gần nhất lúc: 2022-03-16 12:32:03