What You Will Do:
Run virtual shop evaluations to ensure all prospective partners meet the qualifications and criteria to become a successful partner.
Develop and conduct partner trainings.
As a “first face” for new partners, creating an enthusiastic atmosphere / promote excitement to being working with Our company.
Utilize Google Sheets, Looker and the Onboarding Staff App for accurate tracking, data analysis and data reporting.
Make note of impressive and unique partners, recommending them to appropriate Sourcing teams.
Verify partner addresses in google maps / street view to confirm shop location.
Comfortable with occasional high volume email and call campaigns as needed.
Additional responsibilities as required.
Ensure shop evaluation results are accurately and promptly recorded in the appropriate trackers and Salesforce.
Ensure all incoming partner requests and concerns are resolved in an urgent, professional, and personable manner, utilizing Salesforce and Gmail.
Evaluate effectiveness of trainings and onboarding processes to increase partner success rates and satisfaction.
Research and recruit potential partners to meet business need.
What We Offer:
Receive training, professional development, foreign languages related to the job.
13th month salary, holiday bonus, bonus for excellent employee performance.
Sign labor contract, pay insurance and enjoy full benefits according to the State Labor Law.
Salary is negotiable based on ability, up to 12 million/month.
All necessary working tools and equipment will be fully provided.
Probationary period: 85% salary, annual salary increase.
Qualifications:
Technically proficient with an ability to utilize multiple systems, including Google Suite,...
1+ years of experience in customer success, account management, and/or service management position preferred, with history of producing results through strong relationships
Long- term commitment, willing to work overtime on holidays and Tet (overtime pay available).
Good reading and writing skills, confident English communication (no certification required).
Working Hours & Location:
Working hours:
Choose 01 of the following 02 shifts (fixed shifts, no rotating shifts):
Shift 1: 19:00- 04:00 (Work from home)
Shift 2: 07:00- 16:00 (Work at 22 Thanh Cong, Giang Vo Ward, Hanoi)
1 hour break, with 2 Saturdays off and all Sundays off per month.
