• Work closely with &039;Head of Sales & Marketing for Concierge&039; to identify and utilize data and marketing assets that will allow the company to secure best possible benefit/offer set to clients.
• Manage creation and production of all program- marketing materials, ensuring client&039;s brand is being represented according to the strategic plan and utilization is healthy.
• Sign agreements with the identified vendors/partners for benefits, delivered via concierge, which will enhance our clients&039; service offerings.
• Working closely with our Concierge clients, develop a strategy to leverage their customer relationships to develop promotions, special offers and preferential treatment.
• Consult with clients on rewards program design, marketing promotions, website, program P&P&039;s and associated marketing and materials development.
• Manage the on- going relationships with identified service partners. Possess a good understanding of the terms and conditions that will go with the partners&039; benefits.
• Work co- operatively with other Concierge teams of Aspire Lifestyles globally, including the corporate team managed by the Group General Manager, Concierge Operations and the Group Partnership & Product Director to establish partnerships and vendor agreements that leverage the Group and our clients&039; global presence.
• Establish where appropriate, specific partner agreed deliverables, be they promotions, discounts & special offer or preferential treatment.
• Develop a cohesive approach to create and manage a network of vendors/partners in Vietnam in such categories as Hotel, Spa, Golf, Education, Wellness, Tours/Experience.... that will meet the service expectations of our clients&039; defined services, innovate local product solutions and increase utilization of the services.
• Develop custom benefit, reward and experiential offerings for client programs utilizing relevant and valued providers.
• Conceptualize and develop unique, branded events that Concierge clients can promote to their customers to enhance their brand awareness that drive utilization of their products and services. Ensure that the associated project plan timeline is on track and deadlines are met.
