Parts & Accessories Consultant (Hanoi)

Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise
Under the direction of the Part Manager:
Customer Service
· Meet P&A revenue targets.
· Be flexible and adjust to showroom traffic.
· Point out any additional products that may compliment the customer purchase.
· Keep track of sold Accessories and Parts.
· Make quotations, get customer approvals, place orders and follow up on orders.
· Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
· Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
· Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogs.
· Greet customers immediately, in a courteous and friendly manner.
· Handle telephone transactions quickly, and courteously.
· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
· Provide excellence customer service to all of the dealership’s customers.
Sales Department Support
· Consult customers on motorcycle customization and take their accessory orders.
· Customize display motorcycles within approved budgets to showcase new products.
· Organize events and presentations to showcase new products.
· Interface with Sales Executives and ensure their customers Parts & Accessories needs are met.
Service Department Support
· Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
· Notify service personnel when special parts or back-ordered parts are received.
· Recommend related Parts and Accessories, which may be required for a job.
· Maintain cleanliness of Parts and Accessories Display in Service Write-up area.
Clean & Efficient Parts & Accessories Environment
· Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
· Maintain updated customer mailing lists.
· Report weekly on department performance.
· Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
· Become familiar and efficient with all phases of the computer system required for P&A management.
· Attend required instructor led and online based training.
· Ensure merchandise displays are stocked, clean, and appealing to customers.
· Work with suppliers to obtain latest information on motorcycle parts & accessories.
· Other tasks as assigned.
Supervisory Responsibilities: Monitor ordered accessories
Commitments
· Treat all employees and customers fairly, courteously, and with dignity.
· Accept direction, follow instructions, and work well with other people.
· Review all P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
· Demonstrate a professional approach to customer service.
· Be prompt and available for flexible scheduling.

· Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn;
· College/ Bachelor degree;
· Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge;
· Must have ability to get along with a broad customer base;
· Ability to look up parts and quote prices for parts using proper catalog for particular motorcycle.
· Knowledge and experience with servicing of motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them;
· Able to communicate in English;

Mobile & transport allowance + Quarterly bonus + 13th salary + Long service award

Annual heath check-up

Support school fees for 2 kids

Cập nhật gần nhất lúc: 2022-06-26 18:32:04