JOB SUMMARY
Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
CORE WORK ACTIVITIES
Providing Documentation and Reporting Support
• Assists with the design and preparation of statistical reports as needed.
• Maintains giveaway/donation files and assists in making reservations.
• Assists managers in preparation of various reports and presentations.
• Makes new files, maintains existing files.
• Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
• Provides administrative support to manager/s and department.
Supporting Correspondence
• Produces and distributes correspondence as required.
• Sorts and distributes mail.
• Composes, produces and signs correspondence on routine matters.
• Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
• Answers department phones.
Ensuring Exceptional Customer Service
• Managing day- to- day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.
• Attends meetings and communicates with executive and peers as an effort to improve quality of service.
• Providing services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
• Signs for managers and release, with specific permission.
• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
• Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
• Attends meetings to plan, organize, prioritize, coordinate and manage activities.
• Analyzes information and evaluating results to choose the best solution and solve problems.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people- first culture. We are committed to non- discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
