Personal Assistant to GM

Working closely with owner’s representative and Accor offices alike, maintains proper communications including follow up to facilitate relationship between the two.
Ensures cases of dissatisfied guests are made known throughout the hotel as fast as possible to ensure special care is taken in all areas to contain the situation.
Ensures guest feedback is logged against PMS guest profile for future reference.
Takes responsibility for special projects whenever assigned.
Attends weekly meetings with GM and owner and/or whenever meetings take place
Oversee LQA brand standard portal and assign audits.
Spends adequate amount of time (70% office, 30% floor) on the floor with the operation whenever possible and minding office work (flexible), assisting the team from time to time and also engaging with guests to learn of their experience. The PA is the key bridge between the Executive Office, the Heartists and the guests.
Coordinates with Head of Departments to ensure a timely completion of projects whenever assigned.
Manage VOG portal and communicate daily during morning brief on all new comments.
To arranges appointments for GM, and if necessary to remind of appointments and meetings.
Ensures prompt action is taken in case of guest complaints and that service recovery is initiated without delay. In case of known guest dissatisfaction ensures service recovery is initiated immediately and every effort is made to prevent further deterioration of the situation or complaint/negative feedback after departure.
Schedules monthly MOD roster for HOD’s and gets approval from GM. May be assigned to cover MOD on request from time to time.
Is available for employees to assist in communication between GM and employees.
Communicates with the owner office team (Dan Chu) on behalf of the GM and coordinates communication between both parties.
Effectively manage day- to- day administrative needs; to record and communicate minutes of all meetings involving the GM, to draft correspondence and memos.
Manages the GM’s calendar and AL recordkeeping.
Is accessible and available for staff and translates if necessary.

Excellent organizational and time- management skills.
High level of discretion, integrity and professionalism
A Bachelor degree in Hospital Management, Business Administration or related field
1- 2 years of related professional experience in 4- 5 star hotel environment, preferable in the same position
Strong written and verbal communication skills in English
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) knowledge of PMS or hotel software is an adventage

05 working days | 02 days- off per week
Associate special discount for hotel rooms and F&B services at International Accor properties
Staff duty meal & uniform are provided by Hotel
Local and international training course
Annual health check
Free motorbike parking

Cập nhật gần nhất lúc: 2025-06-28 05:25:03