Phiên Dịch Tiếng Nhật - Tiếng Anh

• General Information
- Provide excellent customer service to Japanese patients.
- In charge of Japanese Hotline.
- Providing Japanese translation (English- Japanese) for Japanese patients.
- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.
• Key Responsibilities Customer Service
- Answering phone calls; making appointments; gathering information to complete patient file; Checking I.D. papers, insurance membership and details.
- Assisting with medical evacuation as required from time to time.
- Handling cashier work.
- Perform other tasks as assigned by Line Manager.
- Managing Japanese patient flow.
- Providing translation service for Japanese patients.
- Close communication with Japanese team in Hanoi.
- Ensuring all information is ready for billing and payment purposes.
- Checking that Japanese patients have all necessary documentation/reports/medication, etc. before leaving the clinic.
- Greeting and managing patients in a professional manner
- Assisting Japanese patients to make bookings outside FMP.
- In charge of the Japanese Hotline.

Job Requirements:
- Customer relation/interaction background would be an advantage.
- At least three years’ experience in customer relation/interaction, preferably at Foreign
- Holder of a diploma or equivalent degree.
- Excellent Japanese language ability (~ N2), Excellent English language ability (both oral and written)
Key Capabilities & Skills
Service companies or in the healthcare/service industry.
- Caring and empathy.
- Ability to work well under pressure.
- Good problem solving skills and ability to handle conflicts.
- Well- groomed, pleasant outlook is a plus.
- Commitment to excel, striving to exceed standards and achieve best results.
- Excellent communication and interpersonal skills.
- Fluency in Japanese/English is a must.
- Positive attitude, able to be multi- tasked.

Health care for Employee and the family
14 annual leave/ year
Company provides internal training, compulsory insurances

Cập nhật gần nhất lúc: 2024-04-03 12:07:34