Phó Phòng Dịch Vụ Sau Bán Hàng (Mảng Bảo Hành)Urgent job Piaggio Vietnam Co., Ltd (Pvn)

• Handling weekly, monthly meeting with Market to collect information, update pending issues and align action together
• Manage warranty team and warranty activities inside Asia- Pacific Market
• Yearly build up, manage/monitor warranty budget
• Visit the Dealers/ Importers to resolve technical problems or check and analyze the problem in depth
• Work with Customer Service team to handle the hotline cases from Market: analysis data, define and arrange necessary actions in order to:
Full understand what happen on the Market (in term of technical)
Well communicate with Quality or R&D about the technical issues on the Market: searching root cause, defining solution, defining necessary actions toward Market (if specific action to used bikes, such technical update, campaign, or any promotion action)
Provide best service, solution to Customer
From the result of working internally inside factory, to summarize, feedback, guide/ instruct to Market the standard procedure to manage technical cases.

• Strong mindset of service, customer orientation
• Problem- soliving & critical situation handling skills (able to work independence and decision)
• Communication and leadership skills
• Technical background, especially quality analysis
• Bachelor’s degree in technical field: mechanical, electrical and electronics, etc.
• More than 2 years of experience in the same level
• Willing go to Market, work directly with technician guy at Dealer
• Data analysis, reporting skills

Annual Bonuses and Salary Incremental

Additional Health Care Plan for Employees

Having shuttle bus pick up staff from Hanoi- Vinh Phuc- Hanoi

Cập nhật gần nhất lúc: 2024-04-03 11:49:59