Work closely with other departments that are essential to ensuring a positive guest experience.
Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
Ensure swimming pools and the complete health club area is clean at any times and report any maintenance issues to engineering department.
Pool side Bar hours of operation, location of facilities, and emergency procedure for rescue.
Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
Knowledgeable of hotel facilities and services to answer guest inquiries.
Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
Observes and patrols pool and enforces safety regulations.
Assists swimmers from water when in danger.
Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services..
Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.
Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
