Mô tả công việc
ProcureTech digitally revolutionizes lodging and meeting procurement, connecting corporations and suppliers in a cutting- edge ecosystem.
BPATech provides advanced user process automation into highly specialized industry contexts involving large- scale project travel and crew deployments.
In FinTech brings advancements like mobile banking and digital payments to corporate lodging and meetings, turning corporate back offices into touchless business enablers, eliminating legacy cost barriers.
TravelTech redefines the lodging and meeting experience, offering personalized content from selection to check- in, ensuring an unparalleled journey for corporate travelers.
At HRS, we are redefining corporate travel and lodging with a technology- driven approach that prioritizes efficiency, sustainability, and user satisfaction. Our innovative solutions are transforming the landscape of corporate travel management, making business travel simpler and smarter for global enterprises. With over 50 years of experience, our digital platform, driven by ProcureTech, TravelTech, BPATech and FinTech, reinvents how companies and travelers Stay, Work, and Pay- cohesively brought together by our Lodging as a Service solution.
Business Unit
Product Designers at HRS are learning pioneers, continually seeking to improve processes, products, commercial models, technologies, and ways of working. They take ownership of the entire customer experience, seeking truth and committing to decisions once they are made. To succeed in the role, candidates must possess strong business and technical know- how, prioritize tasks accurately, and have excellent communication skills. They must also have an up- to- date knowledge of the latest trends and technologies and be comfortable presenting their ideas to internal stakeholders.
The teams in the Product Management department at HRS own the program backlog, define product increments and releases, and are responsible for the product vision, roadmap, pricing, licensing, and ROI. They have strong business and technical knowledge and excellent communication and prioritization skills.
The department operates based on HRS&039; leadership principles, putting the customer view first and striving for customer success over commercial success. They think and act big, challenging the status quo, and constantly leaving their comfort zones to achieve growth. As coaches, they hire the ones most likely to win and help develop team members to become the best through radical candid feedback.
HRS&039; Product Management department is a critical function in driving the success of the company&039;s Lodging- as- a- Service (LaaS), Meeting- as- a- Service (MaaS) and Workforce- as- a- Service (WaaS) platform offerings. The department collaborates with cross- functional teams to define the product vision, roadmap, and strategy, and prioritizes features using analytics and data to meet business goals and deliver an exceptional experience for stakeholders.
Combining these technology propositions, HRS unlocks exponential catalyst effects. Our data- driven focus delivers value- added services and high- return network effects, creating substantial customer value. Beyond cost savings in the global post- pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction. HRS&039;s exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.
Position
You’ll partner closely with product managers, engineers, marketers, and sales teams to turn insights into powerful, user- centred products. You will be at the forefront of tackling the usability risk- ensuring our products not only work but are intuitive, efficient, and impactful for customers. Through close collaboration, strategic design, and user- driven insights, you will help shape products that deliver measurable value to both users and the business.
As a key member of our Travel Tech team, you’ll design intuitive, seamless experiences that serve the diverse needs of corporate travellers, travel agents, and meeting planners. From web tools to APIs, you&039;ll craft solutions that simplify complex journeys and scale globally.
Challenge
Usability Ownership: Focus on eliminating friction points in the user journey, ensuring designs solve real problems and meet user expectations with clarity and ease of use.
Iterative Delivery: Collaborate closely with engineers during implementation, ensuring design quality and consistency throughout the Delivery process. Ensure that the implementation is measurable and that iteration only stops if the defined goal is achieved.
Design System Contribution: Enhance and maintain our proprietary Design System to ensure consistency and scalability across all platforms.
Continuous User Research: Plan and execute qualitative and quantitative research activities—such as user interviews, contextual inquiries, workshops, and usability tests—to uncover actionable insights.
Strategic Design Execution: Translate research findings into interactive prototypes and pixel- perfect designs, ensuring usability and simplicity even for complex workflows, and initiating change initiatives through narrative document analysis (we use Amazon 6- pager method).
Discovery & Hypothesis Validation: Partner with the two other roles of the Product Trio to identify customer problems, explore potential solutions, and validate hypotheses through user research and rapid prototyping.
Your work will directly shape an intuitive platform for booking workspaces, meeting rooms, and accommodations, improving the experience for business travelers and corporate bookers while seamlessly integrating with third- party applications.
