Product Manager (Customer Insights)

Role introduction : 

As Customer Insight Products Manager you will be responsible for managing the development of product portfolio Trusting Social offers to businesses such as lenders derived from big data sets belonging to telcos and other platforms. Examples of such products include Credit Score, Income Score, Fraud Score, Cross-Sell Score, and others. 

You will be expected to have a detailed understanding of client needs to drive product innovation by working closely with our customers and teams across the company. You will also be responsible for monitoring and management of existing products, supporting the Sales team in their activities and presenting our products to the industry in your country. 

Responsibilities

New products development for Country X

• Conduct market research to identify new product and partnership opportunities as well as monitor activities of competitors.  Focus primarily on lending but be open to synergies from sectors such as CIP, insurance, and others.
• Drive product innovation in terms of coming up with new insight products as well as in structuring, customization, bundling or pricing of existing ones.
• Identify new big data and training data providers in coordination with the Partnership team.

Product roadmap management 

• Support the country team with formulating new product ideas into holistic product proposals. Be responsible for driving and preparing materials for the new Product Development Sign off Process.
• Be responsible for driving and preparing materials for Product Deployment Sign off Process.
• Manage capacity planning, prioritization & coordination with Partnership, Data Science, Development and Sales teams to ensure timely delivery of new products from ideation to sales in your country.

Existing products management 

• Monitor performance of live products and drive the resolution of any issues identified.
• Track consumption of live products at the client level and drive corrective actions in case of declining or stagnant product usage.
• Monitor usage of existing products and compliance of clients with consent and consumer privacy policies.
• Manage product upgrade cycles to ensure their relevance and superior performance over time.

Sales support

• Prepare sales materials for new as well as existing products and drive their standardization/localization for your country.
• Train the Sales team on new products
• Attend key client meetings for product presentations and support
• Manage product FAQ list

Analytics 

• Work with the Analytics/DS team on backtests preparation
• Work with Analytics/DS team on sales reporting
• Work with Analytics/DS team on insight analytics for existing clients to demonstrate the value of our products and to drive penetration

Market thought leadership

• Prepare materials on insight products best-case applications
• Participate in the writing of white papers on AI & ML trends featuring our product
• Representation at industry events