Product Operations Specialist QA QC, Data

We are looking for a detail- oriented and execution- driven Product Operations Specialist to support both product lifecycle management and day- to- day operational excellence. This hybrid role is ideal for someone who thrives at the intersection of product quality, user experience, and operational workflows. You’ll work closely with product managers, developers, marketing, and customer support to ensure our platform delivers a seamless and trustworthy user experience.

Monitor and support key operational workflows, including onboarding, user support escalations, and incident triaging.
Collaborate with product managers to define, refine, and document product requirements, user stories, and success metrics.
Assist in customer support and operational issue escalation by providing context, tracking resolution, and ensuring feedback is looped back into product.
Coordinate across design, engineering, marketing, and support teams to ensure smooth delivery of features and updates.
Maintain organized planning, product backlogs, and development tracking using tools like Notion, and Linear.

Support product quality assurance by assisting in the creation and execution of test plans for new features and releases.
Contribute to various testing phases to ensure features meet defined requirements, quality standards, and user expectations (UAT, Regression, Exploratory, Beta, etc).
Involved with QA and support teams to identify, reproduce, and document user- impacting issues.
Help maintain and improve operational QA documentation, including test cases and workflows in Notion.
Conduct cross- platform testing across Web, Mobile, and wallet integrations to ensure consistency and reliability.

Help optimize internal workflows by identifying inefficiencies and proposing scalable, repeatable solutions.
Monitor product and marketing KPIs, operational health, and usage analytics to surface bottlenecks or quality issues.
Validate the accuracy of business- critical data, including balances, market information, and dashboard reports.

Coordinate product releases by tracking dependencies, conducting final QA checks, and ensuring rollback procedures are ready.
Ensure all quality and operational gates are passed before go- live.

Yêu cầu công việc

Product- first mindset with attention to detail and user- centric thinking.
Strong understanding of digital product workflows, preferably in fintech, SaaS, or Web3 environments.
Familiarity with agile practices and tools like Jira, Linear, Notion, Confluence, or similar.
2–5 years of experience in product operations, QA, or business operations at a software company.
Hands- on approach with a willingness to roll up sleeves and handle both operational and strategic tasks.
Analytical mindset for diagnosing workflow gaps and improving processes.
Strong communication skills for interfacing with technical and non- technical teams.

Experience with crypto exchanges, prediction markets, or trading platforms.
Understanding of DeFi workflows, including wallets and gas fees.
Based in Ho Chi Minh City and able to work in- office 4 days per week with Friday work form home
Prior exposure to QA or UAT responsibilities in a fast- paced dev environment.
Experience with tools like Amplitude, Posthog, or SQL for data analysis.

Growth Opportunity: You will help shape the operational foundation of an innovative tech company in a rapidly evolving space.
Direct Product Impact: You help ensure quality at every stage of the product lifecycle.
User Trust: Your work helps build reliable and safe experiences for our users.
Cross- Functional Influence: You bridge gaps between product, engineering, and operations.

Performance- based bonuses
Highly competitive salary based on experience
Most importantly the opportunity to gain experiences in various different areas and monetary growth as the company grows.

Cập nhật gần nhất lúc: 2025-08-07 12:10:02