Product Ops Lead (Project Manager)

Develop team members through coaching, training, and providing growth opportunities.
Collaborate closely with Business PM to understand feature logic
Coordinate with Product Marketing for initial feature briefing prior to rollout for business stakeholders.
Communicate effectively with business stakeholders for issue alerts and updates.
Identify potential critical system problems through early signs, quickly gauge the business impact of issues to prioritize resolutions effectively and take proactive measures
Allocate tasks effectively among team members based on skill sets and project needs.
Follow up with tech teams to identify root causes and fix issues promptly.
Manage team performance, ensuring adherence to SLAs and reporting on performance metrics.
Oversee issue collection and troubleshooting, ensuring awareness of feature logic to classify issues as logic or non- logic related, and provide initial diagnostics for troubleshooting.
Propose mitigation plans or temporary solutions while awaiting issue resolution.

Yêu cầu công việc

Must have:

Have at least 3 years of working experience in Product Support, Technical Support, IT Support, or Customer Service.
Demonstrate at least 1 year of management/leadership experience.
Show the ability to work effectively under pressure, focusing on shared goals.
Possess excellent communication skills in both English and Vietnamese, along with strong problem- solving abilities to collaborate effectively with teams and convey ideas clearly.
Hold a Bachelor’s degree in Business, Marketing, IT, or Engineering.
Display a keen business sense, data- driven decision- making, and problem- solving skills.

Nice to have:

Demonstrate a background in project management and successful project delivery.
Basic knowledge of SQL & Microsoft Office, especially Excel for complex data interaction and insights.

Health care insurance, annual health check
Free food, drinks at pantry
Quarterly Team Building
Learning and Development program
14 days annual leave & 6 days sick leave
Attractive salary, annual performance bonus

Cập nhật gần nhất lúc: 2024-08-07 15:25:03