PRODUCT SPECIALIST

In addition, this role will support inside and outside sales staff/ Work directly with FAM trips inquiries and New accounts on niche products including all training. Also will coordinate with Contracting Executive to ensure the accurate and updated Products information on TP system, website and other platforms of the company.
Product SPECIALIST is responsible to independently identify & develop new products, inspecting, researching, packaging and promoting them. The role is also to handle all product requests from Sales & Marketing departments through coordinating with local and regional product representatives including core and non- core destinations in SE Asia.
· Set up monthly meeting with Sales, BD team, Marketing & ROs
· Creating customized itineraries and quoting based on requests from Sales/Marketing/Agents/RPM/CEO/PCCS/FAM/ Ad hoc inquiries.
· Filling Health & Safety audit form of Hotel/Vehicle/Boat or Coordinating with local product representatives to complete it.
· Communicating with suppliers to collect info and negotiating rates for new Products.
· Update monthly newsletter (RDU)for Marketing/All necessary department and other reports by collecting information from the local representatives/ local suppliers/ GMs with specific deadlines.
· Assisting for daily Sales’ request, question/inquiry from Agent or other departments.
· Willing support and assist other Product Specialist, PCCS when needed.
· Prepare and conduct the training for internal/external sales and agents.
· Making and delivering training for Sales and relevant departments to increase product and destination knowledge.
· Supervising and Coordinating with local product representatives in regional offices (or local suppliers in SE Asia) to collect relevant information and necessary component for new product/touring options.
· Researching/ Analyzing new products and touring options based on inspections of sights/ new updates from regional offices/non- core suppliers then packing them into Products modules and promoting them through presentation. Create new products as per yearly KPI.
· Researching and identifying new hotels/restaurants/boat/vehicle suppliers. Update to relevant departments.
· Working closely with marketing team to update new product information for regular newsletters.
· Liaising with relevant department to solve any problems related to Product/Modules rates.

· Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
· Excellent written and spoken English
· Flexibility to work overtime and travel as required
· Experience in working with different cultures.
· Ability to work under pressure
· Experience in effectively working at all levels within an organization, including delivering presentations (PowerPoint, WebEx, etc.), co- coordinating training sessions, etc.
· Long term commitment
· 3- 5 years’ experience in an inbound travel company in SE Asia
· Baccalaureate, degree or equivalent work/life experience
· In- depth product and destination knowledge of all or most countries in which TOI operates including Vietnam, Cambodia, Laos, Thailand, Myanmar, Indonesia, Singapore, Malaysia, Philippines, China, Hong Kong, Taiwan, Japan, South Korea, Bhutan, Sri Lanka, Nepal…

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Cập nhật gần nhất lúc: 2024-04-18 17:30:42