Production Support

Analyze data and processes to identify areas for improvement and efficiency.
Prepare and present reports and findings to management.
Provide first/second level contact and problem resolution for customer issues
Participate in meetings, workshops, and brainstorming sessions to drive innovation.
Conduct research and market analysis to support decision- making.
Work with Vendors, Stakeholder to remediate complex issues as needed.
Conduct UAT and training.
Maintain ticket updates for all reported incidents.
Provide timely communication on issue status and resolution.
Collaborate with stakeholders to gather and document business requirements.

Fluent in English, both written and spoken
Excellent communication relationship- building and internal customer service skills.
Ability to work collaboratively in a team and communicate effectively with stakeholders.
Bachelor’s Degree or equivalent in Computer Science or related field.
Proven ability to multi- task, effectively determine priorities and meet SLA’s.
Proven analytical, troubleshooting and problem- solving skills.
Detail- oriented with a focus on accuracy and quality.
Basic understanding of business analysis concepts and methodologies.
Adaptable and flexible in a fast- changing industry and work environment.
Excellent analytical and problem- solving abilities.
At least 2++ years of experience.

Sponsor and encourage staff to study courses by covering tuition fee, such as Udemy, Coursera.
Evaluate salary annually.
Join a global team and work directly with many talents around the world.
13 months’ salary per year.
Working & growing with a passionate, young, and talented team.
Premium Health Insurance TECHVIFY Care.
Salary: Up to 30.000.000 VND (Gross)

Cập nhật gần nhất lúc: 2024-11-28 01:35:02