Production Support

Conduct research and market analysis to support decision- making.
Participate in meetings, workshops, and brainstorming sessions to drive innovation.
Provide first/second level contact and problem resolution for customer issues
Provide timely communication on issue status and resolution.
Conduct UAT and training.
Work with Vendors, Stakeholder to remediate complex issues as needed.
Prepare and present reports and findings to management.
Collaborate with stakeholders to gather and document business requirements.
Analyze data and processes to identify areas for improvement and efficiency.
Maintain ticket updates for all reported incidents.

Basic understanding of business analysis concepts and methodologies.
Bachelor’s Degree or equivalent in Computer Science or related field.
Fluent in English, both written and spoken
At least 2++ years of experience.
Proven analytical, troubleshooting and problem- solving skills.
Proven ability to multi- task, effectively determine priorities and meet SLA’s.
Ability to work collaboratively in a team and communicate effectively with stakeholders.
Detail- oriented with a focus on accuracy and quality.
Excellent analytical and problem- solving abilities.
Adaptable and flexible in a fast- changing industry and work environment.
Excellent communication relationship- building and internal customer service skills.

Join a global team and work directly with many talents around the world.
Working & growing with a passionate, young, and talented team.
Sponsor and encourage staff to study courses by covering tuition fee, such as Udemy, Coursera.
Salary: Up to 30.000.000 VND (Gross)
13 months’ salary per year.
Premium Health Insurance TECHVIFY Care.
Evaluate salary annually.

Cập nhật gần nhất lúc: 2024-08-23 09:35:03