Project Coordinator (Contact/CallCenter Service)

Involved monitoring project plans, schedules, work hours, budgets, and expenditures, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner. The services provided to customers shall be in accordance with the Service Standards from transcosmos’ Client.

· Work with Outbound Manager (OM) on project budgets and expenditures.

· Attending Weekly, Monthly and Quarterly Meeting with Client to share insights and highlights of operation

· Together with OM, create a project management calendar for fulfilling each goal and objectives.

· Problem-solving skill and be able to break out issues into actionable actions

· Being the contact point to communicate with Trans-cosmos’s client on a daily basis for all aspects of Call-Center operation

· Maintaining and monitoring project plans, project schedules, working hours for project members.

· Documenting and following up on important actions and decisions from meetings.

· Preparing necessary presentation materials for meetings.

· Determining project changes.

· Providing administrative support if needed.

· Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.

· Assess project risks and issues and provide solutions where applicable.

· Chair and facilitate meetings where appropriate and distribute minutes to all project team members.

· Attending to ad-hoc tasks as assigned by General Manager or Client.

· Reporting to General Manager/CC Director for any abnormalities in operation

·   Minimum of 2-year experience in related field

·   Advance or above level of English

·   Experience in managing to performance targets desired.

·   Project management experience, able to work independently on multiple concurrent initiatives.

·   Exceptional verbal, written and presentation skills

·   Strong personality and leadership

·   Extroverted Management Type