INTRODUCTION
Golden Owl is a software company to transform your business to the next level. We are strongly recommended by technical and non- technical leaders in various industries including retail, e- commerce, real estate, legal, travel & hospitality,...
Our reputation is built on engineering standards, development standards, our work ethic and responsive workflow. With a team of 100+ experts, we leverage martech, e- commerce and omnichannel solutions to maximize our client’s ROI. We have proudly served clients from Singapore, Australia, the UK and other English- speaking countries.
Website: www.goldenowl.asia
Phone: 028 6270 5825
Location: Level 7th, 538 Cach Mang Thang Tam, Ward 11, District 3, HCMC
Fanpage: https://www.facebook.com/goldenowl.asia/
The Job Description
Understand and communicate system requirements from customers to the team as well as support team members in sending questions to customers and monitor and resolve problems.
Manage work- related files and lists; Manage meeting schedules with customers
Summarize the situation and respond to customers
Monitor progress and tasks according to the proposed process
Support superiors in carrying out work- related organizational activities
Check and confirm tasks are completed before releasing the demo or official version of the product
Fully report daily work to superiors and customers; Fully inform about problems related to team members, projects, customers,...
Your Skills and Experience
Good written and communication skills.
Having knowledge of project management is an advantage.
Have 2 years of experience related to management and customer support (knowledge/experience in the IT industry is an advantage).
University graduate majoring in Economics, Foreign Languages, IT or related majors.
Good English 4 skills (equivalent to IELTS 7.0 or TOEIC 900).
Ability to organize, arrange, solve problems and work effectively as a team.
Why You&039;ll Love Working Here
Company trip.
Lunch and parking allowance.
Regular training and team- sharing sessions.
Monthly team- building activities and mini- party weekly.
Chance to become team leader if you could demonstrate strong leadership skills.
Private health check & PVI insurance.
Remote day for Women (once a month) and PS4 games in free time, club activities (soccer, badminton,...)
Performance review and salary adjustment 2 times a year.
15+ days off.
Company- sponsored social events and gatherings.
APPLICATION
Please send us your resumé and related documents via our email wendy.nguyen.goldenowl@gmail.com
Application email title: PC- Your Full name.
