Project Management Office & Change Management Lead

Role Purpose
Lead program governance and change management across Pilot and Roll- out phases. Ensure disciplined execution, risk management, stakeholder alignment, training, and communication to drive adoption of new ways of working across MT teams, Field Execution (FE), and customers.
Key Responsibilities
Program Governance & Coordination

Facilitate SteerCo meetings; prepare reporting packs and dashboards.
Maintain RAID logs and RAG status across Pods.
Develop and maintain the master plan for Pilot, Soft Roll- out, and Full Roll- out.
Capture knowledge and ensure handover into BAU.
Ensure smooth transition from Pilot to Roll- out with no governance gaps.

Change Management & Adoption

Oversee training delivery (SOPs, dashboards, PJP, KPIs).
Manage feedback loops and pulse checks; integrate learnings into the program.
Design and deliver communications (newsletters, success stories, quick wins).
Develop and execute stakeholder engagement plans.
Lead the change management workstream across all phases.

Deliverables / OKRs

Stakeholder engagement plan signed off before Pilot launch.
Weekly- updated master plan maintained throughout the program.
100% of SteerCo sessions supported with up- to- date dashboards.
100% of Pilot squads & FE partners trained pre- Go- Live.
Risks/issues tracked and escalated within 48 hours.
≥80% satisfaction score from FE & customer stakeholders in Pilot survey.
Regional roll- out training completed by Dec 2025 with ≥90% completion rate.
Weekly change management comms published on time.
Final transformation playbook handed over to BAU by Sep 2025.

7+ years in Program/Project Management, Change Management, HR, or Organizational Development.
Strong analytical, organizational, and communication design abilities.
Excellent stakeholder management, facilitation, and influencing skills.
Certification in Change Management (e.g., Prosci, ADKAR) is a plus.
Proven track record in large- scale transformation projects (FMCG or retail preferred).
Strong PMO toolkit: plans, trackers, RAID/RAG, governance packs.
Proficiency in MS Project, Excel, PowerPoint; familiarity with Notion, Teams, Confluence.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-20 10:35:02