Key Responsibilities:
Project Management & Coordination:
Coordinate with the Technical Coordinator to address technical bugs and new feature requests, ensuring issues are correctly tracked and resolved.
Monitor the integration between different platform of Easia travel.
Lead the Project, ensuring clear communication between all stakeholders, including sales, technical support, production, and training teams.
Oversee the work of production and sales teams to update and maintain the experience library of new platform.
Technical Follow- Up:
Evaluate and identify whether technical issues reported by sales teams are user errors, real bugs, or missing features.
Design and manage the process for reporting bugs and feature requests
Work closely with the Easia Technical Coordinator and project team to ensure timely resolution of technical issues.
Production & Content Management:
Collaborate with Production Leader to monitor and update the production content across all destinations.
Ensure consistency of content across destinations
Oversee the tracking and implementation of New Experience Requests and Experience Modifications
Client Onboarding & Support:
Maintain client relationships by ensuring ongoing support and regular communication for training and feedback.
Create and send template emails to announce the onboarding and activation of new client accounts.
Develop and implement a clear Client Onboarding Procedure, including a Client Onboarding Request Form and detailed workflow
Prepare checklists for sales teams to ensure all necessary steps are completed before onboarding new clients.
Training & Communication:
Ensure that internal teams (sales, production, reservation, contracting, project Team) and external stakeholders (hotels, suppliers) receive proper training on the new platform.
Consulting and validate guideline for internal process relate to new platform.
Collect feedback from internal and external users to continuously improve the platform&039;s performance and user experience.
Reporting & Documentation:
Monthly update of the department report to Country Directors.
Monthly meeting with Country Directors and General director.
Ensure that all technical and production activities align with the overall business objectives and timeline.
Manage the project team
Manage project team in Vietnam
+ Evaluate staff performance of the each member in Vietnam Team
+ Weekly meeting with Team.
+ Assign tasks to Vietnam team
+ Review the workload of Vietnam team
Supervise the project Team in other Destination (Thailand, Laos, Cambodia)
