RESPONSIBILITIES:
Work closely with vendors if the project involves sub- contracting to ensure that they have all the information needed.
Track production and mockup processes daily to ensure that everything is moving according to plan.
Conduct handover meetings with relevant departments at various stages of the process.
Input orders for customers and ensuring orders are released and shipped within specified timeframe.
Work with TEC to ensure that they prepare a BOM in a timely manner.
Update ERP databases with order details (customer, vendor, price, PO, shipping, payment etc.)
Assess the details of the project and work closely with Hospitality Director (HD) to determine suitability of the project.
Investigate and contact new suppliers when materials or requirements are outside normal JC availability.
Prepare and submit the formal quotation directly to the customer following standard JC Hospitality templates.
Receive all RFQs (Request for Quote) from Sales Team.
Work with TEC and PUR to get information on key materials and costings for components/materials etc.
At all times there must be a comprehensive understanding of the project and the requirements and expectations of the customer.
Maintain regular communication with the customer, sales team and JC departments to ensure everyone is kept Informed of the progress and status of each order or RFQ etc. where relevant.
Manage and control approval references and finishes so that master copies are always kept securely. Take responsibility for this in conjunction with the QA Department. Manage receipt and distribution of drawings, finish panels and other requirements.
Coordinate the process of contracts and payment term negotiations in conjunction with HD, CEO and CFO.
Acknowledge receipt of the project with the Sales Team and Customer.
Keep sales team informed of status of RFQ so that they can manage the customer’s expectations.
Coordinate daily with relevant departments related to drawings, renderings, finishes, prototypes, photography, product standards etc.
Prepare a variety of regular reports on a weekly and monthly basis for Management. See appendix 1.
Improve customer service quality results by studying, evaluating, and re- designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Prepare master item list, material list and Gannt chart for each project once initial quotation has been sent and responses from the customer trigger further action.
Maintain thorough documentation throughout the whole project.
Coordinate with the Import/Export Department to ensure smooth processing of all paperwork for shipments.
Prepare (with the help of the Project Coordinator) all related documentation and spreadsheets. Sorted into an organized Project Folder for further review by HD and CEO.
Monitor and expediate quotation review by HD and CEO to ensure there is no delay in sending the quotation to the customer. 7 – 10 days maximum for quote submission however, when possible 3 days should be the target.
Plan and implement after- sales services to maintain operating performance of goods purchased and to modify and improve services rendered
Act as the central point of contact for all parties related to each project. Customer, Company, Sales etc.
Coordinate daily with RD team, sample team, planning, production, QA/QC, Accounting to ensure all teams are prepared and informed of deadlines and deliverables.
REQUIREMENTS
A good and professional working manner and attitude.
Confident speaking in front a of a group of people including CEO, HD and Customers.
Excellent English skills, both spoken and written.
An honest, diligent and careful character and devoted to work.
Strong personality with willingness to speak up and encourage people to support in all areas.
CV should be in English.
Teamwork and “company come first” spirit.
Willingness to work in a production environment.
Competent enough to have a strong grasp of the details of each project.
Mandarin skills would also be an advantage but are not necessary.
Excellent Microsoft (excel, word, power point) knowledge.
Graduate level qualifications
At least one years&039; experience working with ERP systems.
