Project Team Leader

Provide leadership, guidance, and support to the team members
Interface with customers, providing explanations and processing
Manage refreshment & training to agents
Ensuring all agents are achieving their daily KPI’s in qualitative metrics
Manage recurring meetings with team(s) to review performance

Good at English both written and spoken
At least 1 year-experience as Customer Service Team Leader in Call Center
Disciplined and high motivated to motivate and encourage team for improvement
Minimum of a bachelor degree in a relevant field
A strong understanding of customer service principles Demonstrated problem-solving skills, strategic and analytical capabilities
Result-oriented, problem solver, analytical skill, and customer-focused

25 days/month – Working Time: Mon – Fri & Bi Sat 8 hours/shift (9am – 6pm)
Salary: up to 18 mil Gross Performance bonus: twice a year Salary review: once a year
Company trip, Health checking yearly

Cập nhật gần nhất lúc: 2021-07-29 09:40:22