Public Area Supervisor / Giám sát khu vực công cộng

Liaises closely with Florists regarding floral arrangement in the hotel.
To manage all functions related to the cleanliness of the hotel’s public and back- of- the house areas.
Reports adverse guest comments.
Ensures Public Area Attendants deliver the brand promise and provide exceptional guest service at all times.
Plans and schedules periodic works such as, carpet shampooing, and high dusting.
Assigns duties and responsibilities to Public Area Attendants. Conducts checks on works done by Public Area Attendants.
Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
department, ensuring that all the policies and procedures outlined in the Departmental Operations
Works with Assistant Executive Housekeeper to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
Reports and follow- up on repair and maintenance work.
following through to make sure problems are resolved satisfactorily.
Raises job order to Engineering department for repair and maintenance work.
Ensures Rooms Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner,
Conducts checks on works carried out by Contractors.
Maintains positive guest and colleague interactions with good working relationships.
Ensures Public Area Attendants also provide excellent service to internal customers as appropriate.
Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
Ensures function rooms and toilets are clean before commencement of function.
Logs daily events in Supervisor’s Logbook and follow- up on information reported by the other Supervisors daily.
Reports lost and damaged items.
Performs pre- setup for V.I.P. arrivals.
Ensures scheduled periodic works are carried out.
Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping

Required Skills –

Thorough knowledge of Housekeeping materials.
Work across all areas to ensure that guest expectations are exceeded and standards are consistently maintained
Proper handling of cleaning equipment and materials, for cleanliness of all furniture and fixtures in Public Areas
Must be able to read and write to facilitate the communication process

High school or equivalent education required.

Minimum 12 months of prior experience as a supervisor, required.

Holiday/ New Year bonus. 13th month salary
Attractive, competitive salary
The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)
Accomodation/Meals: Sun Home with full amenities according to 3- star hotel standards; 3 meals/day
Transportation for receiving work/home leaves with regard to level of employees and distance from home to resort
Traning & Development

Cập nhật gần nhất lúc: 2024-05-21 18:15:05