Mô tả công việc
Forix is a dynamic and innovative company committed to delivering top- quality products and services to our clients in the U.S. We are seeking a QA Manager to lead, develop, and elevate our Quality Assurance team and processes across multiple eCommerce projects. This role is responsible for driving a strong QA culture, ensuring testing excellence, standardizing workflows, and fostering collaboration among QA, PM, and Development teams to deliver high- quality, reliable digital solutions.
JOB DESCRIPTIONS
Build and Elevate QA Mindset & Testing Quality
Conduct pre- UAT audits to minimize client- discovered issues and improve release confidence.
Foster a strong QA mindset centered on ownership, user empathy, and proactive issue identification.
Review test results and bug reports to ensure completeness, accuracy, and compliance with requirements.
Train and mentor QAs to enhance testing skills in areas such as UI/UX validation, functional accuracy, data integrity, and performance validation.
Standardize QA Framework and Processes
Ensure testing consistency, efficiency, and thoroughness across all projects.
Streamline collaboration and communication between QA, PM, and Development teams to improve clarity of scope, expectations, and handoffs.
Develop and maintain standardized QA checklists, templates, and workflows for various platforms and project types.
Strengthen Team Management and Performance Accountability
Raise performance or capability concerns to management when necessary.
Monitor key QA performance metrics, including bug detection rates, missed issues, testing quality, and turnaround time.
Support recruitment, onboarding, training, and skill assessment of QA team members.
Identify areas for improvement and implement mentoring or development plans for underperforming team members.
Optimize Resource Utilization
Collaborate with PMs to adjust assignments and ensure balanced workloads.
Escalate resource or workload concerns that may impact quality to management.
Regularly review QA workload distribution across teams to identify potential over- or under- utilization.
5. Improve Cross- Team Collaboration and Quality AlignmentPromote transparent communication and alignment on quality expectations across all teams.
Serve as the primary point of contact for QA- related escalations and facilitate issue resolution with PMs and Developers.
Participate in planning or design handoff sessions to clarify requirements and identify risks early.
6. Continuous Improvement and Knowledge DevelopmentPrepare QA summary reports to highlight testing trends, recurring issues, and improvement initiatives.
Develop and maintain a QA knowledge base including best practices, guides, and process documentation.
Lead QA postmortems to identify lessons learned and refine QA practices.
Drive continuous improvement of QA maturity, tools, and documentation standards.
