QA/QC (BPO - Dayshift)

Provides accurate and timely reports on a daily, monthly, month- to- date and year- todate rolling basis on call quality, productivity, availability, and other key metrics as determined.
Support management focuses on review of key drivers, metrics, and operational processes (including Training) that drive Balanced Scorecards and count profitability goals.
Monitor, evaluate agent’s writing skill, technical knowledge.
Be responsible for compliance audits, case handling issues/process issues, and maintain zero compliance issues in the team.
Quality Analyses: Produce all quality analysis information required to maintain the performance at level of target required (statistical, affinity, Drivers, Attributes, etc.)

Have at least 6 months of experience in QA in BPO, Contact center industry
Demonstrated willingness and ability to learn about IT, Technical Support, and high- tech project environments. The candidate will be expected to pass a knowledge checkpoint and progressively take on related responsibilities.
Experience in managing quality performance targets is desired.
Demonstrated problem- solving skills, strategic and analytical capabilities.
Disciplined and highly motivated to motivate and encourage the team for improvement.
Excellent in writing and reading English skill and interpersonal communication skill.

20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
Salary range up to 20 mil Gross.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.
Salary at 100% during the probationary period.

Cập nhật gần nhất lúc: 2025-08-20 17:40:02