QA-Quản Lý Chất Lượng Cuộc Gọi (Line Tiếng Anh)

- Detect and record non- compliance found.
- Quality scoring agent calls
- Coordinate with Trainer and Teamlead to coach and train agents
- Proposed report and training plan for agents
- Listen call recording/ real time agent consult to conssumer.
- Other tasks assiged by OM
- Propose solution to improve call quality and Customer Service efficiency
- Audit Mail and Message

- Experienced in training and coaching is a plus- Skilled in analyzing records to provide problems and solutions.
- Ability to communicate and inspire employees
- At least 6 months experience in QA/QC possition
- English full for task(Speaking,Listening,reading,Writing)
- Knowledge and experience in Customer service
- Have sense to detect and regcognize non- compiance behavior.

Cập nhật gần nhất lúc: 2024-03-04 13:05:42