Responsible for the overall direction and daily management of the brand training department and local store marketing. And responsible for annual and long- term profitability and competitiveness.
Key Tasks:
Business:
Ensure all Stores operate at a high- quality level of Quality, Service & Cleanliness standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
Ensure crisis management system is developed and followed as required maintaining efficient operations.
Drive, enable, and monitor the achievement of operational and financial results. Accomplish the growth and vision of the organization. Capture the market potential by accelerating restaurant development and optimizing operating costs.
Developing and recommending operating plan, training budget, and budget in addition to ensuring meeting established budgetary guidelines.
Ensure execution of operating standards that optimize returns on assets, increase sales, and improve profits. Competent in developing and recommending operating plans.
Sales:
Evaluate sales trends and take appropriate action plan to close the sales gaps. Provide inputs to each area.
Set sales targets for each responsible area and drive sales to ensure achieving targets.
Provide inputs to the Operations team on local events/ programs to maximize sales growth.
Manage Store Manager on local events/ programs to maximize the impact of Local Store Marketing.
People:
Lead and organize team to fulfill strategic planning. Build and develop team and successor(s) for future growth.
Perform other duties as assigned by COO/CEO.
Drive Operations Excellence to meet the brand’s standards.
Coach, counsel, and develop Area Managers and Store Managers in the achievement of company standards and their personal development plans.
Ensure proper training phases are successfully completed for all company restaurant personnel in relation to their development.
Customer:
Champion product quality and customer service.
Ensure the success of “Customer Focus” processes, i.e. customer experience, customer complaints, customer service, etc.
Key Requirements :
Knowledge/ Skills/ Personalities:
Strong skill in driving for results, initiative- driven, people management and development. Customer- oriented and passionate about delivering high- quality customer service.
Excellent computer skills, especially Microsoft Excel.
Knowledge of standards or food safety and sanitation audits. Experience with budgets, P&L statements, capital expenditures, and forecasting is a major plus.
High concentration and working ethics. High level of attention to detail and accuracy. Highly committed, passionate, well organized, pro- active, integrity, detailed, persevering and diligent. Able to balance priorities, resilient.
Education:
At least a Bachelor‘s Degree in Business Management or other related fields.
Work experiences
Strong organizational and management skills, able to manage work and team members.
At least 10 years experience in management of store operations.
Excellence in knowledge/ experience in food/ retail business.
